Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

At ScopeUout we pride ourselves on selling high quality sporting optics. In the unlikely event that your product has a manufacturing fault, you can be safe in the knowledge that it is covered by a manufacturers warranty.

Your rights as a consumer are also protected by the Consumer Guarantees Act 1993. More information about this is available here.

Please see below for specific manufacturers warranty information for the different brands of products available to buy from ScopeUout.

If you suspect that your product has a fault then please contact us as soon as possible to let us know. We'll then provide you with a return authorisation form to include alongside the item when you send it back to us. Please note that you will be responsible for covering the costs of sending the item back to us. To find out more about sending an item back to us please refer to our Return and Exchange Policy. 

Accura

Our Accura riflescopes are covered by a lifetime warranty against manufacturers defects. Accura telescopes have a two year warranty.

Athlon

Our Athlon products are warranted to be free of defects in materials and workmanship for the lifetime of the product. Athlon will also repair or replace, at no charge to you, your product if you should damage it through normal use. No receipt needed, no registration required. This is a commitment that Athlon will be the best product you can buy for your money.

ATN

Our ATN line of optics is covered by a two year warranty against manufacturing defects. 

Birchwood Casey

Our Birchwood Casey products are covered by a limited lifetime warranty against manufacturers defects. 

Buffalo River

Our Buffalo River products are covered by a 12 month warranty against manufacturers defects. 

Bushnell

Bushnell products sold by ScopeUout and manufactured on or after April 2017 are covered by the Bushnell Ironclad Warranty. The Ironclad Warranty is a full lifetime warranty that covers the lifetime of this Product. Each Product has a defined lifetime; lifetimes can range from 1 to 30 years. Find out more about the warranty here. Bushnell R Series optics are covered by an Unconditional Warranty which also covers for accidental damage. 

Butler Creek

Butler Creek products sold by ScopeUout carry a Limited Lifetime’ warranty which means that they are guaranteed to be free of defects in materials and workmanship for the reasonable lifetime of the item given normal use.

BSA 

Our BSA optics are covered by a five year manufacturers warranty.

Camo Systems

Our Camo System products are warranted for factory faults on new product.

Canon

Our Canon binoculars are covered by a one year limited warranty.

Carson

Carson products are covered by a range of different manufactures warranties that vary depending on the type of product. Their binoculars and microscopes have a no fault warranty and their telescopes have a one year limited warranty.

Celestron

Celestron offers a two year manufactures warranty against manufacturing defects on almost all of its products. To find out what type of warranty your product has please visit the Celestron website. 

Crimson Trace

Crimson Trace riflescopes are covered by a Lifetime warranty against manufacturing defects.

Delta Optical

Delta products are all covered by a manufacturers warranty against defects in materials or workmanship. In the event of this happening Delta will repair, or if repair is not possible, replace the product, FREE, even if you are not the original owner. The length of the warranty depends on the type of product. Titanium and Chase binoculars, Stryker, Javelin and Titanium riflescopes and rangefinders are covered by a 10 year warranty and Forest binoculars and Titanium spotting scopes are covered by a 5 year warranty.

Dokken

Our Dokken products are covered by a limited lifetime warranty against manufacturers defects. 

Discovery 

Our range of Discovery riflescopes are covered by a 3 year manufacturers warranty. 

EcoFlow

Our EcoFlow products are covered by a range of different manufacturing warranties ranging from 6 months to 10 years. Please check individual product listings for specific warranty information. 

FireMaple

Our FireMaple outdoor cooking and camping products are covered by a 2 year manufacturing warranty. 

Gamo

Our Gamo optics are covered by a five year manufacturers warranty.

Inca

Our Inca tripods are covered by a 1 year manufacturers warranty.

Joby

Our Joby tripods are covered by a 2 year manufacturers warranty.

Keepguard

Our Keepguard trail cameras are covered by a 2 year warranty against manufacturing defects. 

Kite

Our Kite binoculars and riflescopes carry a 30 year warranty against manufacturing defects. 

Konus

Our Konus binoculars, monoculars, spotting scopes, telescopes and accessories carry a one year manufacturers warranty against manufacturing defects.

Kowa

Our Kowa binoculars, spotting scopes and accessories carry a limited lifetime warranty against manufacturing defects. 

Laser Genetics

Our Laser Genetics products are covered by a five year manufacturers warranty.

Leupold

Leupold products are covered by a lifetime manufacturers warranty. 

Manfrotto

Our Manfrotto tripods come with a standard two year warranty which you can easily extend to five years by visiting the brand website. 

Markhor

Our Markhor hunting packs are covered by a limited lifetime warranty against manufacturing defects. 

Meade

Meade optics including our range of fantastic Meade telescopes have a one year manufacturers warranty against manufacturing defects.

Mendota

Our Mendota Dog products are covered by a lifetime warranty against manufacturing defects.

Minox

Our Minox products are covered by a 10 year warranty against manufacturing defects.

MTM Case Guard

Our MTM products are covered by a lifetime warranty against manufacturing defects.

Negrini

Our Negrini firearm cases are covered by a lifetime warranty against manufacturing defects.

Nextorch

Our Nextorch torches and lighting are covered by a 2 year manufacturing warranty. 

Nightforce

Nikko Stirling

Our range of Nikko Stirling riflescopes are covered by a lifetime manufacturers warranty against defects. Any internal electronics in items such as rangefinders are covered for 5 years. 

Nikon

Our range of binoculars, spotting scopes, riflescopes and accessories from Nikon are covered by a ten year manufacturers warranty against manufacturing defects. You can find out more about the warranty here. Our Nikon KeyMission action cameras carry a 1 year manufacturers warranty.

Olympus

Olympus binoculars sold at ScopeUout have a 10 year manufactures warranty against manufacturing defects.

Oz-Mate

Our Oz-mate products (except Nightvision) carry a limited lifetime warranty against manufacturing defects.

Pelican

Our Pelican cases are covered by a limited three year manufacturers warranty. 

Pentax

All Pentax binoculars are covered by a one year manufacturers warranty against manufacturing defects.

Ridgeline 

Our Ridgeline accessories are covered by a 2 year warranty.

Sightron Optics

Sightron Optics are covered by a Lifetime warranty against manufacturing defects.

Simmons Optics

Simmons optical products are warranted to be free of defects in materials and workmanship for the lifetime of the product. In the event of a defect under this warranty, we will, at our option, repair or replace the product. This warranty does not cover damages caused by misuse, improper handling, installation, normal wear and tear, or maintenance provided by someone other than a Simmons Authorised Service Department.

Sky-Watcher

Sky Watcher telescopes come with a one year warranty against manufacturers defects.

SportDog

Our SportDog products are covered by a lifetime warranty against manufacturing defects. 

Sun Optics USA

Our range of Sun Optics USA riflescopes, rings and mounts carry a limited life-time manufacturers warranty against manufacturing defects.

Slik Tripods

Our range of Slik tripods are covered by a 1 year manufacturers warranty against manufacturing defects.

Stealth Optics

Our range of Stealth Optics riflescopes and rings carry a 10 year manufacturers warranty against manufacturing defects.

Talley

Talley rings and mounts are covered by a lifetime manufacturers warranty. 

Tasco

Tasco products sold by ScopeUout are covered by a Limited Lifetime Warranty. This warranty guarantees products to be free of defects in materials and workmanship for the reasonable lifetime of the item given normal use. All Tasco products purchased through ScopeUout are warranted against defects in workmanship or materials, and provided they are not abused, taken apart or tampered with in any way we will make good any deficiencies not due to normal wear and tear. Products will be repaired or replaced at our discretion.

Tier One

Our Tier One rings and mounts are covered by a limited lifetime manufacturers warranty. 

Valdada

Valdada riflescopes and rings are covered by a Limited Lifetime warranty against defects in materials and workmanship. This warranty applies only to the original owner of the product. There are some exclusions that are not covered by the warranty. These including improper mounting, abuse of the product, mishandling of the product or tampering and disassembly of the product. 

Vanguard 

Vanguard binoculars, spotting scopes and rifle scopes have a lifetime manufacturers warranty against manufacturing defects.

Vixen

Our Vixen riflescopes and binoculars carry a lifetime manufacturers warranty against manufacturing defects. Our Vixen telescopes have a one year warranty. 

Vortex

Our Vortex products are covered by a fantastic unlimited lifetime warranty. You can find out more on the Vortex website. 

Waterfowler

Our Waterfowler products are covered by a one year warranty against manufacturing defects. 

Zeiss 

Our Zeiss Terra binoculars are covered by a two year manufacturers warranty against defects. Our Victory and Conquest binoculars are covered by a 10 year manufacturers warranty against defects. Zeiss V4 and V6 scopes are also covered by a 10 year manufacturers warranty. Zeiss thermal scopes are covered by a 2 year warranty which can be extended by one year by product registration on the Zeiss website.

To qualify for cover under the manufacturers warranty please keep your confirmation email and tax invoice from ScopeUout as proof of purchase. In some cases you will need to register your product with the manufacturer to be eligible for the manufacturers warranty. Please read all manufacturers documentation included with your product to ensure that you follow all manufacturers warranty requirements. ScopeUout will not accept any responsibility for customers failure to comply with manufacturers warranty requirements. 

Delivery Charges for Warranty Returns

Any shipping costs to return the original goods to ScopeUout will be your responsibility. If on examination of goods returned to ScopeUout, the goods are found to not be in breach of any consumer guarantee, ScopeUout may charge you a fee for examining the goods, and also charge you any cost to return the goods to you.

Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from ScopeUout (Contact details verification) and that the problem with the goods was not your fault.

If you are shipping an item worth over $10, they are required to use a trackable shipping service or purchasing shipping insurance. ScopeUout will take no responsibility for items that are lost or damaged during return shipping. 

New Zealand sales only:

The ScopeUout.co.nz website is for New Zealand customers only and all of our prices are listed in NZ dollars. If you're browsing from Australia then why not visit our Australian site and pay in Australian dollars. 

Delivery costs:

We offer free shipping on orders over $500. Shipping on orders under $500 is a flat rate cost of $8, including to rural addresses. 

Delivery addresses:

We are only able to deliver to physical addresses where parcels can be signed for. Please do not include a PO Box as a delivery address at checkout.

Delivery times:

We understand that you want your new purchase as soon as possible and it is important that we get it to you as quickly as we can.

All orders are shipped via courier directly from our NZ based distributors warehouses to your door. Orders are processed and dispatched Monday to Friday. If you’ve placed your order over the weekend it will be processed on Monday. 

If your order is in stock in our distributors warehouse, it will be shipped within five to seven business days from the date of your order. Occasionally our distributors will have to source the product from their Australian warehouse which can take up to 14 working days. If we are aware that shipping times for a certain product will be longer than usual, we’ll indicate this on the product description.

If you need your product by a certain date then please get in touch before ordering to find out if that is possible.

If your order contains multiple products then individual products may be delivered on different days, depending on the warehouse that the products will be shipped from and the availability of freight carriers.

We endeavour to send you tracking details for your order but this is not always possible. If you have any questions at all regarding the status of the delivery of your order please contact us.

Please note that if you have paid via bank deposit then we'll process your product for dispatch and ship it to you once the payment has cleared in our account.

Order status:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and we are reaching out to our NZ distributors warehouses to confirm that the product is in stock and ready to ship.

Once your product has been dispatched from our distributors warehouse we will update our system to show that your order is on it’s way. We’ll email you to let you know the status of your order, and where possible we will provide you with the tracking details for the delivery.

You can check the status of your order at any time by visiting your order confirmation page which can be accessed by clicking on the ‘View Your Order’ button on your order confirmation email.

Prices and taxes:

Goods and Service Tax (GST of 15%) will be charged on all purchases. GST is included in the displayed sales price of all products. Your total order price will include the price of the product plus GST. No additional taxes will be added to the price of your product when you checkout. We reserve the right to change prices of our products at any time.

Payment options:

You can find out more about available payment options here. 

Returns and exchanges:

Information about returns and exchanges can be found here.

Other Terms & Conditions:

Products listed on the website are, to the best of our knowledge available for purchase. If for any reason we are unable to supply a product, we'll contact you via email to inform you of the delay and arrange a refund or alternative product if available. If we reach out to you and do not receive any response from you within seven business days we will refund your payment.

ScopeUout reserves the right to change information and the terms and conditions of sale at the ScopeUout Online Store at any time.

We make every effort to ensure that the information on our site is accurate and up to date. If you find an error please contact us and we’ll make a correction as soon as possible.

We cannot accept responsibility for information or opinions from third-parties contained within this site or for the content of links from this site.

Product specifications are obtained from the manufacturers and cannot be guaranteed accurate. Product descriptions are for guidance only. If you have any questions about a product please contact us and we'll be happy to help.

We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. You will be promptly informed if such a case arises. 

ScopeUout reserves the right to change prices for products displayed at the ScopeUout Online Store at any time. 

Change of mind

We go to every effort to ensure that information on our website is up to date and accurate so that you have all of the information you need to make an informed decision prior to purchase. We do however understand that buying online can sometimes be tricky, so we offer a 14 day exchange policy.

If you’ve changed your mind about what you’ve ordered then we are happy for you to return your item to us for an exchange or gift card based on the value paid at the time of purchase. We do not offer cash refunds. 

Change of mind returns and exchange Terms and Conditions

To qualify for a refund or exchange due to change of mind, goods must:

• Be in their original, brand new, resell-able, condition
• Have all of their original, unopened manufacturers packaging, materials and accessories, including packing inserts, instruction booklets, and blank warranty cards
• Be returned with a blank warranty card that has not been written on in any way
• Be returned within 14 days with the necessary paper work

Returns and exchanges will:

• Be issued at the discretion of ScopeUout
• Be honoured by an exchange or gift card based on the value paid at the time of purchase
• Usually be processed within seven days
• Incur a 5% (of the total value of the item) restocking fee
• Be shipped via tracked, signature required courier at the cost of the buyer

If you wish to return an item due to change of mind, please contact us first so we can provide you with the necessary paper work. Please note that orders returned for an exchange will incur a shipping fee for sending the new item. 

Consumer rights

Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods [and services] you buy from ScopeUout.

These are called ‘consumer guarantees’, and include the following:

1) a guarantee that the goods are of acceptable quality, such that the goods are:

• fit for all the purposes for which goods of that type are commonly supplied;
• free from minor manufacturing defects;
• safe
• durable; and
• acceptable in appearance and finish;

2) a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;

3) a guarantee that the goods correspond with any description with which the goods are supplied; and

4) a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.

If the goods [or services] we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.

These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.

The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

Minor Failure

If the goods [or services] we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time (8 weeks maximum), we will provide you with a refund of the purchase price.

Major Failure

A ‘major failure’ is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time (8 weeks maximum), or where the failure constitutes a ‘failure of substantial character’ as set out by section 21 of the CGA.

If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.

Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.

Delivery Charges for Warranty Returns

Any shipping costs to return the original goods to ScopeUout will be your responsibility, where ScopeUout considers the goods to have breached a consumer guarantee. If on examination of goods returned to ScopeUout, the goods are found to not be in breach of any consumer guarantee, ScopeUout may charge you a fee for examining the goods, and also charge you any cost to return the goods to you.

Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from ScopeUout (Contact details verification) and that the problem with the goods was not your fault.

If you are shipping an item worth over $10, they are required to use a trackable shipping service or purchasing shipping insurance. ScopeUout will take no responsibility for items that are lost or damaged during return shipping. 

Goods Damaged in Transit

If any goods arrive damaged, please contact ScopeUout within 24 hours of delivery. Damaged goods must be returned in the condition received by you with all original packaging, together with all packing slips. Any shipping charges will not be reimbursed by ScopeUout.